Monitoring & Tracking
The Local Councils are the first contact point of service delivery at the grassroots. Assessing such entities’ performance on public service delivery is crucial and would entail achievement of public trust in the Government. Assessment of local councils although not yet started, is important in measuring the performance of the overall Government approach in delivering public services.
Being the contact of service delivery, the local councils are an important entry in the provision of public service. As such the quality of service delivered at the local councils is of significance in achieving higher customer satisfaction levels and promoting confidence in the public service.
"Results-Oriented Performance for National Development "
To provide an efficient and effective oversight, coordination and supervision of results-oriented performance delivery systems to all MDAs.
- Transparency & Accountability
- Adaptive and dynamic
- Team work