Monitoring & Tracking
Implementation of Performance Management Framework is in its development stages in the country. The need to develop capacity of the coordinating agency in terms of technical know-how on the system is therefore quite critical. This would help for smooth implementation of the performance management system as well as understanding of the MDAs involved in the process. It is important to fully capacitate the Performance Enforcement Department to manage and pass on the knowledge to the various respective MDAs.
Therefore, for a well-coordinated and smooth running performance management systems, there is need for increased capacity on both human resources and institutional. This is expected to reflect in the improved performance of the public sector and achievement of the national development agenda and the nation’s aspirations.
The MGDS identifies flagship projects which if successfully implemented would unlock potential in other sectors. The Performance Enforcement Department would ensure to track progress made by MDAs on the implementation of or contribution thereof, to these flagship programmes/projects by various MDAs. This is measured through the Performance Contracts.
There are also others projects emanating from Presidential Directives which are of high impact to the development of the nation. Therefore, such projects are also tracked to ensure that they deliver their intended results and that benefits trickle down to the intended beneficiaries.
The Local Councils are the first contact point of service delivery at the grassroots. Assessing such entities’ performance on public service delivery is crucial and would entail achievement of public trust in the Government. Assessment of local councils although not yet started, is important in measuring the performance of the overall Government approach in delivering public services.
Being the contact of service delivery, the local councils are an important entry in the provision of public service. As such the quality of service delivered at the local councils is of significance in achieving higher customer satisfaction levels and promoting confidence in the public service.
This is an initiative to enhance the capacity of MDAs to plan for results. By doing so, it is expected that MDAs would be able to budget for and implement activities to deliver on planned results. The Management for Development Results brings all stakeholders together to assess the country’s progress in the achievement of results. The assessment focuses on six pillars: Leadership for Results;
Planning for Results; Results Based Budgeting; Institutional Capacity to deliver on Goods and Services; Information Systems, Statistical Capacity and Monitoring and Evaluation; Accountability and Partnerships. The process enables the Government to assess itself and know where it is doing well and where improvements need to be made. (A li to Readiness Assessment Reports – under Documents)
Government introduced Customer Service Delivery Charters to engage the citizens as key stakeholders in public service delivery. The charters are intended to empower the citizenry to hold MDAs accountable through demanding quality services. The service charter provides essential inter-face between service provider and user; accountability for services and hence recognizes citizens as customers to public services. The feedback from citizens on government service delivery becomes critical in measuring the performance of government and also in improving services.
The service charter is a necessary step towards involving the citizenry in monitoring public service delivery and enhancing quality services. The process complements the already existing structures that enhance citizen participation in the implementation of the national development agenda. This bottom-up approach would help in decision making for policy and programmes adjustment in order to provide citizen driven and focused services.
"Results-Oriented Performance for National Development "
To provide an efficient and effective oversight, coordination and supervision of results-oriented performance delivery systems to all MDAs.
- Transparency & Accountability
- Adaptive and dynamic
- Team work